Responsible Gaming
Gaming Should Be Entertainment
At Jackpot City, we believe online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to play responsibly and within your means.
Remember: the house always has a mathematical advantage. Only gamble with money you can afford to lose.
Age Verification
Jackpot City is exclusively for individuals who are 18 years of age or older (or the legal age of majority in their province, whichever is higher). We are committed to preventing underage gambling and comply with all applicable Canadian provincial regulations.
By accessing our site, you confirm that you meet the legal age requirement in your jurisdiction.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money intended for bills, rent, or essentials
- Hiding gambling activity from family, friends, or partners
- Experiencing mood swings or irritability when unable to gamble
- Borrowing money to fund gambling
- Neglecting work, school, or family responsibilities due to gambling
- Feeling anxious, depressed, or stressed about gambling debts
- Attempting to cut back or quit but being unable to do so
- Lying about the amount of time or money spent gambling
- Using gambling as an escape from problems or negative emotions
If you recognize any of these signs in yourself or someone else, it's important to seek help immediately.
Self-Help Tools & Responsible Gaming Features
Jackpot City provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount of losses you're willing to accept before taking a break
- Time Limits: Set automatic session timeouts to control how long you play
- Reality Checks: Receive periodic reminders during your gaming session about time spent and money wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
- Account Closure: Request permanent closure of your account if you wish to stop gambling altogether
Contact our customer support team to activate any of these features. These tools are designed to help you stay in control.
Get Help — Support Organizations in Canada
If you're struggling with problem gambling, help is available. These organizations offer confidential support and resources:
Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Canada's leading authority on problem gambling prevention and treatment. Provides resources, counseling referrals, and support for individuals and families affected by problem gambling.
Gambling Helpline (Ontario)
Phone: 1-800-522-4700 (Toll-free, confidential, available 24/7)
Free counseling and support for individuals experiencing gambling problems in Ontario.
National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
Provides resources and a helpline (1-800-522-4700) for North American residents seeking assistance.
GamCare (United Kingdom)
Website: www.gamcare.org.uk
Offers support and counseling services for problem gambling across the UK and internationally.
GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme allowing individuals to self-exclude from multiple operators at once.
Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Provides information, self-assessment tools, and counseling services for problem gamblers in Australia.
If You Have a Gambling Problem, Please Seek Help
Problem gambling is treatable. Reaching out for support is a sign of strength, not weakness. Whether you're struggling yourself or worried about someone else, professional help is available and can make a real difference.
Don't wait—contact one of the organizations above today. They offer confidential, non-judgmental support to help you regain control.
Your well-being is important to us. At Jackpot City, we're committed to fostering a safe and responsible gaming environment for all our players.